Delivery

Thank you for looking after your face, your body and our planet.

Your ‘Happiness’ products also come with a ‘Happiness’ affirmation card.

 

Delivery will take approximately 4-5 working days once payment has been received.

Please allow 7 working days for regional areas.

Please allow 3-4 weeks for international destinations. (Additional charges apply for shipping outside of Australia).

Please note we are unable to ship on weekends or Australian public holidays. We will inform you via email of any delays.

 

All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

For international customers purchasing by credit card, your credit card company automatically calculates exchange rate. We do not charge international customers GST.

‘Nuggett and Charlie’ are not responsible for customs charges and restrictions that may apply in destinations outside of Australia. Please check with your local customs office to view local guidelines on the importation of goods. It is the buyer’s responsibility to make payments where additional fees are incurred.

 

Postage within Australia

A flat rate of AU $10.00 for postage and handling applies to all purchases made through our website.

When purchasing a ‘Happiness Box’ a flat rate of $15.00 for postage and handling applies.

Enjoy complimentary shipping if your purchase at any one time is greater than AU$150.

Delivery is via Australia Post. A signature is required on delivery.

If no one is available to sign for your parcel an Australia Post parcel pick-up card will be left for you to collect your order from your nearest Post Office. Please allow 4-5 working days for delivery. Sorry no C.O.D.

 

Postage to New Zealand

A flat rate of AU$15 applies to all purchases made through our website. We deliver via airmail. Signature required on delivery. We recommend a work address if more convenient. Please allow 5-10 working days for delivery. Sorry no C.O.D.

 

Postage to International destinations

All orders shipped outside of Australia and New Zealand will be charged at a flat rate of AU$20. Please allow 7-20 days for delivery. We deliver via airmail. If no one is available when purchase is delivered to home address, local postal guidelines apply. Sorry no C.O.D or P.O boxes.

 

Returns & Exchanges

Please note purchases shipped to international destinations may be charged taxes and duties and are the customer’s responsibility.

In the event that an exchange or return is required please contact us at nugcharlie@gmail.com or via our ‘contact us’ page within 7 days of delivery of your purchase. Proof of purchase will be required. We may require you to return the unused product at your cost depending on the circumstances. We will review your concerns to replace or refund your purchase. Goods must be returned (unused) within 2 weeks of your purchase date. If you need to return an item(s) to us, please use the postal address which appears on the packaging slip or invoice.

We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can issue a credit note for future purchases.

Refunds and exchanges are processed within 24 hours once this outcome has been determined.

Please note we reserve the right to cancel any order. We will notify you by email or phone using the contact details provided.

All orders are subject to availability of stock. We reserve the right to take reasonable steps to verify that order and credit details are bona fide.

Nuggett and Charlie are not responsible for customer returns that are not received.